I had this exact issue on another machine, that after 2.5 hours on the phone with MS support (via Zoom), the solution was to uninstall MS Office 365 and reinstall it. Spent weeks with MS support and he got rather irritated when they told him to disable ADAL. He then started digging into Windows and how modern auth works and came across the above fix.
Office 365 won't log in without EnableADAL = 0
I do NOT have this issue with the other laptop, an iPad, a MacBook Pro and tablet. But as soon as i log out and log back in, the plugin desactivates itself and the authentication bug comes back. Get a free trial to explore all the solution’s data protection capabilities. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members.
Common Office 365 Issues and How to Solve Them
To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I figured it was a bad credential, and everyone mentioning ADAL pointed me to the right one.
How to fix Office 365 issues related to synchronization
They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Check the Add-Ins installed in your Microsoft 365 apps.
I do NOT have this issue with the other laptop, an iPad, a MacBook Pro and tablet.The steps to access the repair tool vary depending on your operating system.We have found on user endpoints that the AAD Broker Plugin is sometimes missing and this is what causes all manner of hell and headache with Microsoft applications/services for end users.You’d think after 10 years of O365 being used, the last thing you’d have issues with is Authentication… Yet here we are, same issue, different decade.And it’s random users, not all users experience this in this environment.
Microsoft 365 Issues with the Safari Browser
This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems.
How do I reset my Office login?
Reset a forgotten Microsoft account passwordSelect "Forgot password?" If the "Enter password" window is still open select Forgotten your password? ...Verify your identity. ...Get a verification code. ...Enter code and reset password.
Additional resources
Many issues that you may face day-to-day can be fixed on the client side. If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible. This is now the 2nd machine that presents the same issue. I have a valid MS 365 subscription that includes 5 device licenses. I checked my MS account info page, subscription is fine.
Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by custom led signage your subscription plan.
You’d think after 10 years of O365 being used, the last thing you’d have issues with is Authentication… Yet here we are, same issue, different decade. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. Or, any suggestion on how to fix this issue, even better.